Privacy policy
Privacy Policy
Effective date: 1 January 2023
Brain Rock Commerce, LLC dba Cross & Glory, together with its subsidiaries and affiliates (“Cross & Glory”, “we”, “us” and “our”), is committed to protecting your privacy.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with us online through our websites and offline through customer support, promotional activities and other customer interactions. These are collectively referred to as the “Services”.
By using our Services, placing an order or otherwise providing personal information to us, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy.
Personal Information We Collect
We collect personal information that you provide directly to us. This may include information you provide when you:
Create an account;
Place an order;
Sign up to receive emails;
Contact customer support;
Submit a product review;
Complete a survey or quiz;
Interact with us on social media; or
Otherwise communicate with Cross & Glory.
The types of personal information we may collect include:
Contact information, such as your name, email address, postal address and phone number;
Account information, such as your username and password;
Billing and payment information, such as billing address and payment details;
Shipping information, such as delivery name, address and contact details;
Optional information you choose to provide, such as social media handles, art preferences, age range and gender;
Order and purchase information, including products purchased, waitlists, pre-orders and products you express interest in; and
Any other information you choose to provide, including product reviews, survey responses, customer support enquiries and other communications.
Information Collected Automatically
When you visit our websites or interact with our emails or digital communications, we may collect certain information automatically. We may use cookies, pixels, web beacons and similar technologies to collect this information.
The information we collect automatically may include:
IP address;
Browser type;
Device information;
Operating system;
Pages viewed;
Date, time and length of visits;
Referral URLs;
Search terms used to reach our websites;
Email activity, such as opens, clicks and unsubscribes;
Links clicked;
Purchase and browsing behaviour; and
General usage information, such as the number and frequency of website visitors.
We may associate this information with your Cross & Glory account, the device you use to access the Services, or the email or social media account you use to interact with us.
Cookies and Similar Technologies
A cookie is a small text file that a website stores on your device to help identify your browser, remember preferences or improve your browsing experience. A web beacon, pixel tag or similar technology may be used to transmit information back to a web server.
We use cookies and similar technologies to:
Operate and improve our websites;
Remember your preferences;
Understand how customers use our websites;
Measure the performance of our emails and advertisements;
Personalise your shopping experience; and
Provide relevant advertising.
Most web browsers are set to accept cookies by default. You can adjust your browser settings to remove or reject cookies. Please note that disabling cookies may affect the functionality and availability of certain parts of our websites.
Information Collected from Other Sources
We may collect information about you from other sources, including third-party service providers, social media platforms, advertising partners, analytics providers and publicly available sources.
How We Use Personal Information
We may use your personal information to:
Process and fulfil your orders;
Provide products and services you request;
Create and manage your account;
Process payments and refunds;
Arrange shipping and delivery;
Provide customer support;
Respond to enquiries, comments, complaints and requests;
Send order confirmations, shipping updates and other service-related communications;
Send marketing emails, special offers and product updates where permitted;
Personalise your shopping experience;
Recommend products that may interest you;
Improve our websites, products, services and customer experience;
Conduct research, analytics and market research;
Administer competitions, promotions, surveys or loyalty programmes;
Detect, investigate and prevent fraud, security incidents and unauthorised activity;
Protect the rights, property and safety of Cross & Glory, our customers and others;
Debug, identify and repair errors affecting our Services;
Comply with legal obligations and regulatory requirements; and
Maintain appropriate business records.
Direct Marketing
We may use your personal information to send you marketing communications about Cross & Glory products, special offers, new arrivals and related content that may interest you.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in our emails.
Even if you opt out of marketing communications, we may still send you non-promotional communications, such as order confirmations, shipping updates, customer support responses or updates to our legal terms.
How We Disclose Personal Information
We may disclose personal information to:
Cross & Glory affiliates, personnel and authorised representatives who need the information to perform their duties;
Service providers who assist with payment processing, order fulfilment, shipping, website hosting, data storage, customer support, email distribution, marketing, analytics, fraud prevention and related business functions;
Professional advisers, such as accountants, auditors, lawyers, insurers and bankers;
Technology, advertising and analytics partners who help us understand customer behaviour, improve our Services and deliver relevant advertising;
Government authorities, regulators, law enforcement agencies or other parties where required or permitted by law;
Third parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, sale of assets or similar transaction; and
Other parties where you have consented to the disclosure or directed us to share the information.
We take reasonable steps to ensure that third-party service providers handle personal information securely and only for the purposes for which it was provided.
Advertising and Analytics
Cross & Glory may use third-party analytics and advertising services to help us understand how customers use our Services and to deliver relevant advertising across websites, apps and third-party platforms.
These providers may use cookies, pixels, web beacons and similar technologies to collect information such as your IP address, device ID, browser type, pages viewed, time spent on pages, links clicked and conversion information.
We may also work with third-party platforms, such as Facebook, Instagram, Google or other advertising networks, to deliver customised advertising. As part of these campaigns, Cross & Glory or the third-party platform may use information such as your email address in a privacy-protective format to match your account and deliver advertising that may be more relevant to you.
You can manage some advertising preferences through your browser settings, device settings or the settings provided by the relevant advertising platform.
Product Reviews and User Content
If you submit a product review or other user-generated content, that content may be publicly visible. Other users may be able to see your name or other information you choose to include.
Please do not include personal information in a public review or post that you do not want to be visible to others.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.
Accessing and Correcting Your Personal Information
You may access, update or correct certain account information by logging into your Cross & Glory account.
You may also contact us to request access to, or correction of, personal information we hold about you.
We may need to verify your identity before responding to your request. In some circumstances, we may be unable to provide access to or correct certain information, including where we are permitted or required by law to refuse the request.
Overseas Disclosure
Cross & Glory operates internationally, and some of our service providers, systems or business partners may be located outside Australia.
As a result, we may disclose personal information to overseas recipients, including recipients located in the United States and other countries where our service providers or business partners operate.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with this Privacy Policy and applicable privacy laws.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business records, resolve disputes, comply with legal obligations and enforce our agreements.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
Children’s Privacy
Our Services are not intended for children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
Third-Party Links
Our websites may contain links to third-party websites, services, plug-ins or applications that are not owned or controlled by Cross & Glory.
This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, content or policies of third parties. We encourage you to review the privacy policies of any third-party websites or services before providing personal information.
Complaints and Enquiries
If you have any questions, concerns or complaints about this Privacy Policy or the way we handle personal information, please contact us at:
Please include the word “privacy” in the subject line so we can respond promptly.
We will take your enquiry or complaint seriously and aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further information about privacy rights and complaints.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective when posted on our websites.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, disclose and protect personal information.